Grievance Redressal Policy

• Customers may raise complaints related to auto-debit/e-NACH transactions, failed debits, or data privacy.
• Level 1: Contact Customer Care at hdssmallfinanceprivatelimited@ocbsl or helpline number +91-9557717799.
• Level 2: If not resolved within 7 working days, escalate to Grievance Redressal Officer: [Grievance Officer Name & Email].
• Level 3: If still unresolved, the customer may approach the Banking Ombudsman/Reserve Bank of India.